FAQs
1. What products do you sell?
We specialize in smart home devices, including home automation products, smart lighting, security devices, and other connected home solutions.
2. Do you ship outside the UK?
No, at the moment we only ship within the United Kingdom.
3. Is shipping free?
Yes, we offer FREE standard shipping on all UK orders. Delivery takes 3–5 business days.
4. How long does order processing take?
Orders are processed within 1–2 business days (excluding weekends and public holidays).
5. How can I track my order?
Once your order has been dispatched, you will receive an email with tracking information.
6. Can I cancel or change my order?
Yes, you may cancel or modify your order within 24 hours of placing it by contacting us at support@dravelyxar.com.
7. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please refer to our Return & Refund Policy for full details.
8. What if my item arrives damaged or faulty?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
9. Do your smart home devices come with a warranty?
Yes, all products include a manufacturer’s warranty unless stated otherwise on the product page.
10. Are payments secure?
Absolutely. All payments are encrypted and processed through secure, trusted payment gateways.
11. How can I contact customer support?
You can contact us via:
- Email: support@dravelyxar.com
- Phone: +44 07490 359063
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (UK time).